Reference - Schön Klinik München Harlaching
Customer-friendly service for Schön Klinik München Harlaching
An Avaya telephone system with almost 700 extensions was already fulfilling the exacting technical requirements of this modern orthopaedic clinic in Harlaching, Munich. The only problem was the service situation. In a facility with almost 200 beds and 480 staff members, changes and adds are frequently demanded, as is flawless, smooth operation.
Franz Rammelmaier (Deputy Head of Technology) was relieved when IP Dynamics introduced itself - a service partner with precisely the right expertise and an attractive level of cost-effectiveness as well. Franz Rammelmaier is full of praise: "When you ring them up, you can tap into an impressive amount of expertise. For example, they called us back within 30 minutes about an error message that had repeatedly caused problems in the past. It was solved within the space of five minutes." He adds that he is thoroughly satisfied with the service provided by IP
Dynamics.
With the specialists from IP Dynamics, the clinic is now making full use of even more features and utilising existing potential because the Hamburg-based experts know exactly what the system is capable of - a real advantage for Schön Klinik München-Harlaching.
Products/solutions in use at Schön Klinik München Harlaching:
- Integral 55 with approx. 700 extensions
- CIE call centre
About Schön Klinik München Harlaching:
Schön Klinik München Harlaching is one of several clinics established by the Dieter Schön family in 1985. It is an internationally recognised clinic specialising in spinal surgery, knee, hip and shoulder surgery, hand surgery, foot and ankle surgery, sports orthopaedics, paediatric and neuro-orthopaedics, septic and reconstructive surgery, anaesthetics and intensive care medicine. The state-of-the-art clinic treats around 9,200 patients a year. Schön Klinik München Harlaching consists of a hospital, a private clinic and an outpatient physiotherapy centre, which opened in 2003.
98% of patients are pleased with the clinic and would recommend it based on its combination of medical expertise and dedicated staff.